Terms of Service

By accessing or using Sirveil's services ("Services"), you agree to be bound by these Terms of Service ("Terms"). If you do not agree to these Terms, you may not use our Services.

"Services" includes our website (sirveil.ai), mobile applications, our AI assistants (including Sammy, your AI takedown agent), and all related digital identity protection features.

Certain features or purchases (for example, FOIA orders or the Correspondence Service) may carry additional terms presented at the time of purchase or activation. Those additional terms are part of these Terms and control for that feature to the extent of any conflict.

To use our Services, you must:

• Be at least 18 years of age
• Be a legal resident of the United States
• Have the legal authority to enter into this agreement
• Not be prohibited from using the Services under applicable law, including U.S. sanctions and export-control laws — you represent you are not located in an embargoed jurisdiction, are not on any U.S. government restricted-party list, and will comply with all applicable export and sanctions laws

• Digital Profile Scanning: When you initiate a scan, we search data broker sites, people-search sites, and other sources to identify where your personal information appears publicly
• Takedown Request Facilitation: When you approve and initiate them, we prepare, electronically transmit, and track opt-out and removal requests on your behalf, as your authorized agent. The Services facilitate requests; whether a recipient honors a request is outside Sirveil's control
• Breach Checks: Scans you run include checks of your information against known data breach records
• Repeat Coverage: Each scan you run refreshes your exposure picture and flags new or re-listed information, so you can initiate follow-up requests; scans and takedowns are member-initiated — the Services do not run continuously in the background — and scan allowances reset monthly
• AI Assistance: Our AI assistants (including Sammy) help guide you through the process and provide recommendations
• FOIA & Privacy Act Orders: An optional one-time purchase that prepares and pursues Freedom of Information Act and Privacy Act requests for records about you at eight federal agencies — described in Section 20

Nature of the Services. The Services are a facilitation and electronic transmission service. Fees compensate Sirveil for work actually performed — preparing, transmitting, chasing, and tracking requests, and operating the applications — and are not contingent on, and do not purchase, the removal of information or any other outcome by a third party. Satirical, dramatized, or narrative content in the Services and our marketing (including portrayals of "stopping" the data-broker industry) expresses our mission and goals and is not a representation of results.

You are responsible for:

• Providing true, accurate, and complete information — about yourself only — during registration and use
• Maintaining the security of your account credentials
• All activities that occur under your account
• Notifying us immediately of any unauthorized use
• One Account, One Device: App store subscription rules tie each subscription to a single store account on a single device. Each Sirveil account must be used by one person on that person’s own device, with their own Google Play or App Store account and working access to its in-app purchase system. Account or device sharing is not supported and can cause subscription, signup, and billing failures that are outside Sirveil’s control

To the maximum extent permitted by law, Sirveil is not liable for losses arising from unauthorized use of your account that results from your failure to safeguard your credentials.

Own identity only. You may use the Services solely with respect to your own identity and your own personal information. Accounts are personal to the registered account holder, who must be an adult meeting the eligibility requirements of Section 2. The Services may not be used on behalf of any other person, and Sirveil does not recognize or permit any third-party authorization arrangement — including parent/guardian arrangements for minors, powers of attorney, private agency or consent agreements, or account sharing. Sirveil acts as your authorized agent (Section 5) only with respect to your information.

By using our Services, you expressly appoint Sirveil as your authorized agent and personal representative for the limited purpose of pursuing takedown, opt-out, and information requests regarding your own personal information, and you authorize Sirveil to:

• Search for your personal information across the internet and public records
• Prepare, complete, sign electronically, and submit opt-out, takedown, and information requests on your behalf, including creating accounts or completing forms where a recipient requires them
• Communicate with data brokers, government agencies, and other third parties regarding your information and the status of your requests
• Store and process your personal information as described in our Privacy Policy

This authorization is limited to the purposes above, ends when your account closes (see Section 13), and may be revoked by closing your account. Sirveil may decline or withdraw from any particular representation at its discretion (for example, where a request cannot lawfully or practically be made), and no authorization or representation beyond these Terms is created by implication.

Identity verification consent. Where verification is required (for example, before government submissions), you consent to identity verification performed by our verification vendor (currently Stripe Identity), including the vendor's collection and processing of images of your government ID and a live selfie, and any biometric identifiers or measurements derived from them, under the vendor's own terms and privacy policy. Verification materials are captured and retained by the vendor and are not accessible inside Sirveil's own database.

• Billing: Subscriptions are billed at $7.99/month or $79.99/year unless otherwise specified
• Launch Pricing: Through December 31, 2026, subscriptions are offered at a promotional grand-opening rate of $7.99/month or $79.99/year (regular price: $13.99/month). The promotional rate applies while your subscription remains continuously active. It is a discount, not a credit: it is not prorated, refunded in part, or otherwise settled upon cancellation, and it may not be available again once a subscription lapses
• App Store Billing: Subscriptions are purchased and managed through Apple’s App Store or Google Play in-app purchase systems, which process payment under their own terms. Sirveil does not operate those systems and, to the maximum extent permitted by law, is not liable for their interruptions, suspensions, or technical failures — including Google Play services outages or disabled in-app purchases that prevent purchase, renewal, or account signup. We will work with you in good faith to restore access when store-side issues occur
• Automatic Renewal: Your subscription will automatically renew unless cancelled
• Price Changes: If the price of a recurring subscription increases, we will notify you at least thirty (30) days before the new price takes effect; it applies from your next renewal, and you may cancel before then
• Billing Errors: If you believe you've been billed in error, contact support within ninety (90) days of the charge — we investigate every report and correct genuine errors
• Taxes: Stated prices exclude applicable taxes unless stated otherwise; where tax is due, it is calculated based on your account location and either collected by the app store processing your payment or added to your bill as required by law
• Cancellation: You may cancel at any time through your account settings — online, in no more steps than it took to sign up. Where applicable law requires it, we send a reminder before your subscription renews
• Refunds: Refunds may be available within 30 days of initial purchase; contact support for details. Goodwill refunds are ordinarily limited to one per customer, and refunds are not available where an account is terminated for violating these Terms
• Chargebacks: Contact support before disputing a charge with your bank or card issuer — most billing issues are resolved in a single message. Initiating a chargeback on validly earned fees without first contacting us may result in suspension of the Services and, where permitted by law, recovery of the disputed amounts and associated costs
• What Fees Pay For: Fees are earned by, and compensate Sirveil for, facilitation services actually performed — preparation, electronic transmission, follow-up, and tracking of requests, and operation of the Services. Fees are not contingent on any third party's response, and a recipient's refusal or failure to honor a request does not entitle you to a refund except as required by applicable law

Important: While we work diligently on your behalf, we cannot guarantee the removal of your information from any source. Data brokers are not always legally required to honor opt-out requests, and new listings may appear over time. The Services facilitate requests; outcomes rest with the recipients.

You understand and agree that:

• We cannot guarantee removal of any or all personal information from any source; the Services facilitate requests, and outcomes rest with the recipients
• Some data brokers may not honor opt-out requests, and are not always legally required to
• Removed information may reappear and require additional requests
• Public records (court filings, property records, etc.) generally cannot be removed
• Fees are for facilitation services performed, not for outcomes (see Sections 3 and 6)
• We do not provide legal advice or legal services
• FOIA and Privacy Act requests are subject to the additional terms in Section 20 — federal agencies alone control their response times, what records exist, and what is released, and no outcome is guaranteed

Scope of removal targets. The Services target data brokers, people-search sites, and similar commercial aggregators of personal information. Content on social media platforms, user-generated-content sites, news media, and official government or court records is outside the scope of the Services. Requests are transmitted electronically; where a recipient accepts only physical correspondence, the optional Correspondence Service (where offered) applies.

Recipient verification. Some recipients respond to a request by contacting you directly (for example, with a verification email or letter). Completing those verifications may be necessary for your request to proceed, and a missed verification may cause a request to lapse. Be cautious of look-alike phishing messages — when in doubt, confirm with support before clicking anything.

Consequences of honored requests. Takedowns work in both directions: when information is suppressed or removed, people and services that previously relied on that information — including people attempting to locate or verify you — may no longer be able to. To the maximum extent permitted by law, Sirveil is not liable for consequences arising from a request being honored.

Your requests are your decisions. Every scan and every takedown request is initiated by you, and you are responsible for reviewing each request before approving it. Once honored, a removal may be difficult or impossible to reverse, and neither Sirveil nor any recipient is obligated to restore information that has been suppressed or removed. To the maximum extent permitted by law, Sirveil is not liable for requests that you initiate in error, direct at information you intended to keep, or later regret.

You may not use our Services to:

• Search for, or attempt to initiate takedown requests regarding, information about any person other than yourself
• Engage in identity theft, fraud, or other illegal activities
• Interfere with or disrupt our Services or servers
• Attempt to gain unauthorized access to our systems
• Exploit or abuse refund, free-trial, or promotional policies
• Use the Services, scan results, or any compiled dossier for any purpose covered by the Fair Credit Reporting Act (FCRA) — including decisions about employment, credit, insurance, housing, or eligibility. Sirveil is not a consumer reporting agency and the Services do not constitute consumer reports
• Violate any applicable laws or regulations

All content, features, and functionality of our Services—including but not limited to text, graphics, logos, and software—are owned by Sirveil, Inc. and are protected by copyright, trademark, and other intellectual property laws.

Subject to these Terms, Sirveil grants you a limited, personal, non-exclusive, non-transferable, revocable license to use the Services for their intended purpose. You may not access or use the Services to build, train, or inform a competing product or service, to copy their features, functions, or design, or to conduct benchmarking or competitive analysis for a competitor. Sirveil owns all de-identified and aggregated usage data derived from the operation of the Services. All rights not expressly granted in these Terms are reserved by Sirveil, whether by implication, estoppel, or otherwise.

THE SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED. TO THE FULLEST EXTENT PERMITTED BY LAW, SIRVEIL DISCLAIMS ALL WARRANTIES, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.

Without limiting the foregoing: (a) statements on our website and in our marketing materials about our mission, goals, roadmap, or the future of personal-data control — including satirical, dramatized, or narrative portrayals of the data-broker industry and of "stopping," "closing," or "ending" the market in personal data — are aspirational, are made in good faith, express the goals of the Services, and are not warranties, promises of specific outcomes, or part of this agreement; (b) rhetorical references to "owning," "taking back," or removing your data describe our mission of returning control of personal information to you and do not create, transfer, or imply any legal property right in data or any guarantee of removal; (c) outputs of our AI assistants are provided for guidance and convenience, may contain errors, and are not professional, legal, or financial advice; and (d) fees are charged for facilitation services actually performed, not for outcomes, and Sirveil makes no warranty as to the response, cooperation, or compliance of any third party.

Your statutory rights. You may have rights under the laws of your state or country that cannot be limited by a contract like these Terms. Nothing in these Terms is intended to restrict those rights, and nothing in these Terms excludes or limits liability that cannot lawfully be excluded or limited — including liability for fraud or willful misconduct.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, SIRVEIL SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS OR REVENUES, WHETHER INCURRED DIRECTLY OR INDIRECTLY, OR ANY LOSS OF DATA, USE, GOODWILL, OR OTHER INTANGIBLE LOSSES RESULTING FROM YOUR USE OF THE SERVICES.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, SIRVEIL'S TOTAL AGGREGATE LIABILITY FOR ALL CLAIMS ARISING OUT OF OR RELATING TO THE SERVICES OR THESE TERMS SHALL NOT EXCEED THE GREATER OF (A) THE AMOUNTS YOU PAID TO SIRVEIL FOR THE SERVICES IN THE TWELVE (12) MONTHS BEFORE THE EVENT GIVING RISE TO THE CLAIM, OR (B) ONE HUNDRED U.S. DOLLARS ($100).

You agree to indemnify, defend, and hold harmless Sirveil, Inc., its officers, directors, employees, contractors, and agents from any claims, damages, losses, liabilities, and expenses (including reasonable attorneys' fees) arising from (a) your access to or use of the Services, (b) your violation of these Terms, (c) your violation of any law or of the rights of any third party, or (d) any information you provide that is inaccurate or is not your own. Sirveil may assume the exclusive defense and control of any matter subject to indemnification, at your expense, and you agree to cooperate with that defense.

We may suspend or terminate your access to the Services for violation of these Terms, to comply with law, to prevent harm to Sirveil, other members, or third parties, or for other legitimate business reasons. Where reasonably practicable, we will notify you of the reason and give you an opportunity to address it before termination — except where doing so would cause harm, violate law, interfere with an investigation, or compromise the security or integrity of the Services, in which case we may act immediately and without notice. Upon termination, your right to use the Services will immediately cease, and your personal data will be handled as described in our Privacy Policy.

Effect of Account Deletion on Pending Matters. If you cancel your subscription or delete your account while any takedown, opt-out, removal, FOIA, or other request initiated through the Services remains pending, unresolved, or otherwise unfinalized, you acknowledge and agree that such requests may be discontinued and will not be completed, monitored, or pursued further by Sirveil. By deleting your account, you, on behalf of yourself and your heirs, successors, and assigns, knowingly and voluntarily release, waive, and forever discharge Sirveil, Inc. and its officers, directors, employees, contractors, and agents from any and all claims, demands, losses, liabilities, and causes of action, whether known or unknown, arising out of or relating to (a) any pending, unreconciled, or unfinalized takedown or removal requests, or (b) any other matters pending at the time of deletion, in each case to the maximum extent permitted by applicable law. Nothing in this section waives rights that cannot be waived under applicable law.

You acknowledge that the Services may be unavailable from time to time due to:

• Scheduled Maintenance: We perform regular updates and maintenance to improve our Services, typically during off-peak hours
• Unscheduled Downtime: Technical issues, security incidents, or emergency maintenance may require temporary service interruption
• Feature Updates: New features and improvements may require temporary service modifications
• Third-Party Dependencies: Our Services rely on external data sources and APIs that may experience their own outages

We will make reasonable efforts to notify you of planned maintenance when possible. However, we do not guarantee any specific uptime percentage and shall not be liable for any damages resulting from service unavailability.

Feature changes. We may add, modify, or discontinue features of the Services at any time as the product evolves. If a change materially reduces a paid Service you are actively subscribed to, the notice provisions of Section 15 apply, and you may cancel before the change takes effect.

We may modify these Terms from time to time. For material changes, we will provide at least fifteen (15) days' advance notice by email or through the Services before the change takes effect, along with the opportunity to review the updated Terms. Your continued use after the effective date constitutes acceptance of the modified Terms; if you do not agree, your remedy is to cancel your subscription and stop using the Services before the change takes effect. Changes will not apply retroactively to disputes arising before the effective date.

Informal resolution first. Before filing any claim, you agree to contact us at [email protected] and give us 30 days to work with you toward an informal resolution. Most issues get fixed this way.

Binding arbitration. Except as set out below, any dispute, claim, or controversy arising out of or relating to these Terms or the Services — including their existence, breach, termination, enforcement, interpretation, or validity — shall be resolved by binding individual arbitration administered by the American Arbitration Association ("AAA") under its Consumer Arbitration Rules. This agreement to arbitrate is governed by the Federal Arbitration Act. The arbitration shall be conducted by a single arbitrator, in the county where you reside or remotely by videoconference at your election. Judgment on the award may be entered in any court of competent jurisdiction. Sirveil will pay arbitration filing and administration fees to the extent required by the AAA consumer rules.

Delegation. The arbitrator, and not any court, shall have exclusive authority to resolve any dispute relating to the interpretation, applicability, enforceability, or formation of this arbitration agreement, including any claim that all or part of it is void or voidable — except that the enforceability of the Class Action Waiver below shall be decided by a court.

Carve-outs. Either party may (a) bring an individual claim in small-claims court, and (b) seek injunctive or equitable relief in court for actual or threatened infringement or misuse of intellectual property or for unauthorized access to the Services.

CLASS ACTION WAIVER: TO THE MAXIMUM EXTENT PERMITTED BY LAW, ALL CLAIMS MUST BE BROUGHT IN A PARTY'S INDIVIDUAL CAPACITY, AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS, CONSOLIDATED, OR REPRESENTATIVE PROCEEDING. THE ARBITRATOR MAY NOT CONSOLIDATE CLAIMS OR PRESIDE OVER ANY FORM OF REPRESENTATIVE PROCEEDING.

JURY TRIAL WAIVER: TO THE MAXIMUM EXTENT PERMITTED BY LAW, EACH PARTY KNOWINGLY, VOLUNTARILY, AND IRREVOCABLY WAIVES ANY RIGHT TO A TRIAL BY JURY IN ANY PROCEEDING ARISING OUT OF OR RELATING TO THESE TERMS OR THE SERVICES, WHETHER IN ARBITRATION OR IN COURT.

Coordinated filings. If twenty-five (25) or more demands for arbitration are filed against Sirveil that raise similar claims and are brought by or with the assistance of coordinated counsel or organizations, the parties agree the AAA shall administer them in staged batches of up to fifty (50) demands per batch, with each batch resolved before the next proceeds, and applicable fees assessed per batch. Statutes of limitations and fee obligations are tolled for demands awaiting their batch. This paragraph is intended to promote efficient, good-faith resolution and shall not deprive any claimant of a decision on the merits.

Survival; severability of this section. This Section 16 survives termination of these Terms and your use of the Services. Except as provided in Section 18 (Severability), if any portion of this Section 16 other than the Class Action Waiver is held unenforceable, that portion shall be severed and the remainder enforced.

Your right to opt out. You may opt out of this arbitration agreement and class action waiver by emailing [email protected] with the subject "Arbitration Opt-Out" within 30 days of first accepting these Terms. Opting out does not affect any other part of these Terms, and Sirveil will not penalize or degrade the Services of any member who opts out.

These Terms are governed by the laws of the State of Delaware, without regard to its conflict of law provisions. Subject to Section 16, any disputes not subject to arbitration shall be resolved in the state or federal courts located in Delaware, and the parties consent to their jurisdiction.

• Entire Agreement: These Terms, together with the Privacy Policy, are the entire agreement between you and Sirveil regarding the Services and supersede all prior or contemporaneous communications, proposals, and agreements, whether oral or written. Website content, marketing materials, and statements by our AI assistants are informational and do not modify these Terms.
• Severability: If any provision of these Terms is held invalid, illegal, or unenforceable by a court or arbitrator of competent jurisdiction, that provision shall be enforced to the maximum extent permissible, reformed only to the minimum extent necessary to make it enforceable while preserving the parties' intent, or if incapable of reformation, severed — and the validity and enforceability of the remaining provisions shall not in any way be affected or impaired. If the class action waiver in Section 16 is held unenforceable as to a particular claim, that claim (and only that claim) shall proceed in court rather than arbitration, and the remainder of Section 16 continues to apply to all other claims.
• Time to Bring Claims: To the maximum extent permitted by law, any claim arising out of or relating to these Terms or the Services must be filed within one (1) year after the claim accrues, or it is permanently barred.
• Third-Party Conduct & Links: Sirveil is not responsible for the acts, omissions, policies, response times, or decisions of data brokers, people-search sites, government agencies, app stores, payment and identity-verification vendors, or other third parties. Links to third-party sites are provided for convenience only, and we are not responsible for their content or practices. To the maximum extent permitted by law, any dispute you have with a third party arising in connection with the Services is between you and that third party, and you release Sirveil from claims arising out of such third-party conduct.
• No Third-Party Beneficiaries: These Terms are for the benefit of you and Sirveil only and create no rights in any other person, except that Sirveil's officers, directors, employees, and agents are intended beneficiaries of Sections 11, 12, and 16.
• Feedback: If you send us ideas, suggestions, or feedback, you grant Sirveil a perpetual, irrevocable, worldwide, royalty-free license to use them without restriction or compensation, and you agree they are non-confidential.
• Electronic Communications: You consent to receive agreements, notices, and disclosures from us electronically (by email to your registered address or through the Services), and you agree electronic communications satisfy any legal requirement that they be in writing. Notices are deemed given when sent.
• Text Messages: If you provide a mobile number, you consent to receive service and security messages by SMS (message and data rates may apply; reply STOP to end). Consent to any marketing texts is never a condition of purchase. You represent that any number you provide is your own, and you agree to indemnify Sirveil for claims — including under the Telephone Consumer Protection Act — arising from your providing a number that is not yours.
• App Store Terms: If you access the Services through an app distributed via Apple's App Store or Google Play, the store provider is not a party to these Terms, has no obligation to furnish maintenance, support, or warranty services, and is not responsible for addressing any claims relating to the app; to the extent required by the store's terms, the provider is a third-party beneficiary of this sentence only.
• Beta Features: We may offer features identified as beta, preview, or early access. They are optional, provided as-is without any warranty, may not work as intended, and may be changed or withdrawn at any time without notice or liability.
• Copyright Complaints (DMCA): If you believe content available through the Services infringes your copyright, send a notice compliant with 17 U.S.C. §512(c)(3) to [email protected] with the subject "DMCA Notice." We respond to valid notices and terminate the accounts of repeat infringers.
• No Waiver: Our failure or delay in enforcing any provision is not a waiver of our right to enforce it later, and no waiver is effective unless in writing.
• Assignment: You may not assign or transfer these Terms, by operation of law or otherwise, without our written consent, and any attempted assignment in violation of this provision is void. We may assign them in connection with a merger, acquisition, reorganization, or sale of assets, with notice to you.
• Force Majeure: Neither party is liable for delay or failure caused by events beyond its reasonable control, including acts of God, natural disasters, war, terrorism, labor disputes, governmental action, utility or internet failures, or third-party service outages.
• Interpretation: Section headings are for convenience only and have no legal effect; "including" means "including without limitation"; and these Terms shall not be construed against either party as drafter.
• Survival: Sections that by their nature should survive termination (including 5, 7, and 9–13, and 16–18) survive.

Sirveil, Inc., a Delaware corporation
Email: [email protected]

Formal legal notices to Sirveil must be sent by email to [email protected] with the subject line "Legal Notice," or by mail to Sirveil, Inc., c/o its registered agent in the State of Delaware. A legal notice is deemed given upon our written acknowledgment of receipt.

Notice to California users (Cal. Civ. Code §1789.3). The Services are provided by Sirveil, Inc., c/o Harvard Business Services, Inc., 16192 Coastal Highway, Lewes, Delaware 19958. If you have a complaint regarding the Services or wish to request further information, contact us at [email protected]. California residents may also contact the Complaint Assistance Unit of the Division of Consumer Services of the California Department of Consumer Affairs in writing at 1625 North Market Blvd., Suite N 112, Sacramento, CA 95834, or by telephone at (800) 952-5210.

20.1 What a FOIA Order is. A FOIA Order is an optional, one-time purchase (currently $49.99) covering the preparation, submission (or guided submission), tracking, and follow-up of Freedom of Information Act (5 U.S.C. §552) and Privacy Act (5 U.S.C. §552a) requests for records about you to the eight federal agencies listed in the app at the time of your order. A FOIA Order is not a subscription and does not renew. It is processed by your app store's payment system under Section 6's billing, refund, and chargeback provisions.

20.2 You could do this yourself — free. Any person may submit FOIA and Privacy Act requests directly to any federal agency at no charge, and FOIA.gov explains how. Your fee does not purchase access to government records; it compensates Sirveil for facilitation work actually performed — preparing each agency's submission in the form and channel that agency requires, verifying your identity, transmitting or guiding submissions, monitoring and tracking responses, and following up — consistent with Sections 3 and 6 (What Fees Pay For).

20.3 Outcomes are the government's, not ours. Agencies decide what exists, what is released, and when — Sirveil guarantees no outcome. You understand and agree that common, lawful outcomes include: a "no records" response; release of records with portions withheld under statutory exemptions; a refusal to confirm or deny that records exist; referral or consultation between agencies; and administrative closure where a request is imperfect or a required response is not received. None of these outcomes is a failure of the Services, and none entitles you to a refund except as required by applicable law or provided by your app store's refund policies.

20.4 Timelines. Federal law gives agencies 20 business days to make an initial determination, subject to extensions and tolling — it is not a delivery deadline, and agencies routinely take longer. Requests at some agencies remain pending for months or, for voluminous files, more than a year. Any timeline shown in the Services is an informational estimate based on government-published data, not a commitment by Sirveil. Section 17's third-party provisions apply to agency conduct, response times, and decisions. As an illustrative aid only, the figure below charts typical response windows and recorded worst cases per agency from the most recent published federal annual data; it is informational, refreshed as new data publishes, and does not modify this Section or create any commitment.

20.5 Agency fees are separate and yours. Agencies may charge their own search or duplication fees. For personal requests they rarely do — federal law provides the first two hours of search and the first 100 pages free to individual requesters — and Sirveil states on each submission a willingness-to-pay limit of $25 per agency. If an agency estimates fees above that limit, we will ask for your approval before proceeding; if you do not respond within the time the agency allows, the agency may close the request, and Sirveil's fee remains earned for the work performed. Any agency fees you approve are your responsibility, payable to the agency.

20.6 Identity certification — under penalty of perjury. Federal agencies release personal records only to verified requesters. You authorize Sirveil (under Section 5) to prepare, and you agree to execute electronically, the certifications each agency requires — including declarations under 28 U.S.C. §1746 and agency identity and consent forms (for example, DOJ Form 361 or DHS Form 590), which are signed under penalty of perjury and carry federal criminal penalties for false statements (18 U.S.C. §1001; 5 U.S.C. §552a(i)(3)). You are solely responsible for the truth, accuracy, and completeness of the profile information used in your submissions. We never ask for your Social Security number for a FOIA Order.

20.7 Your part of the work. Agencies may ask for clarification, additional identity proof, or a fee commitment, and some route those questions through their own portals or by mail directly to you. You agree to respond promptly to any prompt the Services surface. For DHS and CBP, federal regulations require a response to an agency clarification request within 30 working days in the same medium, or the agency may administratively close the request; a closure caused by an unanswered clarification is not a failure of the Services.

20.8 Guided submissions. Where an agency requires submission through its own online portal (currently DHS and CBP), Sirveil prepares your request and the final submission occurs through your own portal account with step-by-step guidance. Portal accounts are yours; Sirveil is not responsible for portal availability, account access issues, or changes to agency submission rules. If Sirveil later offers full agent-filing for these agencies, additional authorization terms will be presented at that time.

20.9 How records arrive. Some agencies deliver records electronically; others respond only by postal mail addressed to you (the FBI mails personal-records releases directly to requesters) or through your own portal account. The Services track the status of every request, but Sirveil does not control an agency's delivery method and does not guarantee that released records will arrive inside the Services.

20.10 Appeals. If an agency issues an adverse determination or misses its deadlines, federal law generally gives you at least 90 days to file a free administrative appeal, and free mediation is available through the National Archives' Office of Government Information Services (OGIS). Appeals assistance is not included in a FOIA Order; the Services will surface appeal deadlines and point you to self-help resources, and nothing in the Services waives or limits your own appeal rights.

20.11 Cancellation, deletion, and refunds. Section 13 applies to FOIA Orders: deleting your account discontinues Sirveil's tracking and follow-up of in-flight requests (the requests themselves remain with the agencies, which will correspond with you directly, if at all). Because the fee compensates work substantially performed at or shortly after submission, FOIA Orders are refundable only as provided in Section 6, applicable law, and the refund policies of the app store that processed your payment.

20.12 Not legal advice. Sirveil is not a law firm, no attorney-client relationship is created, and nothing in the Services is legal advice about your records, any agency's response, or your appeal or litigation options.